Cancellation Policy

Standard Reservations:

• Cancellations made 48 hours or more before check-in: Full refund
• Cancellations made 24-47 hours before check-in: 50% refund
• Cancellations made less than 24 hours before check-in: No refund

Peak Season/Holiday Periods:

• Cancellations must be made 7 days before check-in for full refund
• Cancellations made 3-6 days before check-in: 50% refund
• Cancellations made less than 3 days before check-in: No refund

Special Events and Group Bookings:

• Custom cancellation terms apply and will be specified in booking confirmation
• Group bookings (10+ rooms) require 14 days advance notice for full refund

Refund Processing

• Refunds are processed within 7-14 business days
• Refunds are credited back to the original payment method
• Bank charges and transaction fees are non-refundable
• Mobile money refunds processed within 24-48 hours

No-Show Policy

• Guests who fail to check-in without notice will be charged the full amount
• Rooms will be released after 6:00 PM on arrival date unless guaranteed with late arrival

Modification Policy

• Date changes subject to availability and rate differences
• Room type upgrades available for additional charges
• Modifications must be made at least 24 hours before check-in